Contractor-controlled
Your company defines what counts as emergency, who gets alerted, and what happens after hours.
HVAC Emergency Routing Example
Emergency calls need a different path than tune-ups or routine diagnostics. This example shows how Flora can separate urgent HVAC calls from normal booking requests.
24/7After-hours triage
RulesEscalation paths set by your company
Audit trailSummary and transcript for review
Emergency Routing Flow
This is the routing logic a contractor can configure before launch.
| Call signal | Flora action | Office outcome |
|---|---|---|
| No heat in freezing weather | Collects address, system status, household risk, and callback number. | Routes to on-call path if rules mark it urgent. |
| No AC in extreme heat | Checks medical risk, indoor conditions, and whether system is running. | Flags urgent or books priority diagnostic based on rules. |
| Water leak near equipment | Captures location, severity, and immediate safety notes. | Sends high-priority summary and escalation alert. |
| Routine maintenance | Collects preferred days and contact details. | Moves into normal booking workflow. |
Caller-friendly
The homeowner gets a clear answer instead of voicemail during the moment they are most likely to call competitors.
Auditable
The office can review summaries, transcripts, and recordings to tune the workflow over time.
Want to hear Flora handle a real HVAC call flow?
Call the live AI demo or book a strategy call to map your office, dispatch, and after-hours rules.