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Security

Last Updated: February 10, 2026

Our Security Commitment

Security is foundational to everything we do at FlowSystem AI. We protect customer data with enterprise-grade security controls, continuous monitoring, and industry best practices. Your trust is our most valuable asset, and we work every day to earn and maintain it.

Data Encryption

All customer data is encrypted both in transit and at rest using industry-standard encryption protocols:

  • In Transit: TLS 1.3 encryption for all data transmission
  • At Rest: AES-256 encryption for stored data and backups
  • Call Recordings: End-to-end encrypted with unique per-customer encryption keys
  • Database: Encrypted at the storage layer with automatic key rotation
  • API Communications: All API endpoints require HTTPS with valid certificates

We use AWS Key Management Service (KMS) for encryption key management with hardware security modules (HSMs).

Infrastructure Security

FlowSystem AI is built on Amazon Web Services (AWS), leveraging their SOC 2, ISO 27001, and PCI DSS certified infrastructure:

  • Network Isolation: Virtual Private Cloud (VPC) with private subnets
  • Firewalls: Web Application Firewall (WAF) and network ACLs
  • DDoS Protection: AWS Shield for DDoS mitigation
  • Intrusion Detection: Real-time monitoring with AWS GuardDuty
  • Load Balancing: Redundant load balancers with health checks
  • Auto-Scaling: Automatic scaling to handle traffic spikes

Access Controls

We implement strict access controls following the principle of least privilege:

  • Multi-Factor Authentication (MFA): Required for all employee accounts
  • Role-Based Access Control (RBAC): Granular permissions based on job function
  • Just-In-Time Access: Temporary elevated privileges for specific tasks
  • Single Sign-On (SSO): SAML 2.0 SSO available for enterprise customers
  • Session Management: Automatic timeout after inactivity
  • IP Allowlisting: Option to restrict access to specific IP ranges

Application Security

Our development practices prioritize security at every stage:

  • Secure Development: Security training for all developers
  • Code Review: Peer review required for all code changes
  • Static Analysis: Automated security scanning in CI/CD pipeline
  • Dependency Scanning: Regular updates and vulnerability monitoring
  • Input Validation: Strict validation and sanitization of all user inputs
  • OWASP Top 10: Protection against common vulnerabilities
  • API Security: Rate limiting, authentication, and input validation

Monitoring and Logging

Comprehensive monitoring and logging enable rapid detection and response:

  • 24/7 Monitoring: Real-time security event monitoring
  • Centralized Logging: All system events logged and retained
  • Audit Trails: Complete audit logs for all data access
  • Alerting: Automated alerts for suspicious activity
  • Log Retention: Secure log storage for compliance and forensics
  • Anomaly Detection: Machine learning-based threat detection

Backup and Disaster Recovery

We maintain robust backup and recovery procedures to ensure business continuity:

  • Automated Backups: Daily encrypted backups of all customer data
  • Geographic Redundancy: Backups stored in multiple AWS regions
  • Point-in-Time Recovery: Ability to restore to any point in time
  • Disaster Recovery Plan: Documented procedures tested quarterly
  • RTO/RPO: 4-hour Recovery Time Objective, 1-hour Recovery Point Objective
  • Business Continuity: Failover capabilities to secondary region

Incident Response

We maintain a comprehensive incident response program:

  • Incident Response Team: Dedicated security team on-call 24/7
  • Response Procedures: Documented playbooks for common scenarios
  • Communication Plan: Timely notification to affected customers
  • Post-Incident Review: Root cause analysis and remediation
  • Regulatory Notification: Compliance with breach notification laws
  • Forensic Analysis: Preservation of evidence for investigation

To report a security issue, contact us immediately at tamara@flowsystem.ai

Vulnerability Management

We proactively identify and remediate security vulnerabilities:

  • Penetration Testing: Annual third-party penetration tests
  • Vulnerability Scanning: Continuous automated scanning
  • Patch Management: Regular security updates and patches
  • Bug Bounty Program: Rewards for responsible disclosure (coming soon)
  • Remediation SLAs: Critical vulnerabilities patched within 48 hours

Employee Security

Our team members are our first line of defense:

  • Background Checks: All employees undergo background screening
  • Security Training: Mandatory security awareness training
  • Confidentiality Agreements: All employees sign NDAs
  • Secure Workstations: Encrypted laptops with endpoint protection
  • Offboarding: Immediate access revocation upon departure
  • Clean Desk Policy: No sensitive data on unattended workstations

Third-Party Security

We carefully vet all third-party vendors and service providers:

  • Vendor Assessment: Security reviews before onboarding
  • Data Processing Agreements: Contractual security requirements
  • Ongoing Monitoring: Regular vendor security assessments
  • Limited Access: Minimal data sharing with third parties
  • Sub-Processor List: Transparent list of data processors

Our current sub-processors include AWS (infrastructure), Twilio (voice/SMS), and select analytics providers.

Physical Security

Our infrastructure benefits from AWS data center physical security:

  • 24/7 security personnel and video surveillance
  • Multi-factor access control to server rooms
  • Environmental controls (fire suppression, cooling)
  • Redundant power and network connectivity
  • SOC 2 certified data centers

Compliance and Certifications

We align with recognized security standards:

  • SOC 2 Type II: In progress, expected certification Q2 2026
  • GDPR: Full compliance with data protection regulations
  • CCPA: California privacy law compliance
  • AWS Compliance: Leverage AWS certifications (ISO 27001, PCI DSS)

Customer Security Responsibilities

Security is a shared responsibility. Customers should:

  • Use strong, unique passwords for FlowSystem AI accounts
  • Enable multi-factor authentication when available
  • Restrict account access to authorized personnel only
  • Monitor account activity for suspicious behavior
  • Keep contact information up-to-date for security notifications
  • Report suspected security incidents immediately

Security Documentation

Enterprise customers can request additional security documentation:

  • Security whitepaper and architecture diagrams
  • Penetration test reports (under NDA)
  • SOC 2 reports when available (under NDA)
  • Completed security questionnaires
  • Vendor risk assessment responses

Continuous Improvement

Security is never finished. We continuously improve through:

  • Regular security assessments and audits
  • Monitoring threat intelligence feeds
  • Participation in security communities
  • Investment in security tools and infrastructure
  • Employee security training and awareness programs

Contact Us

For security questions, to report a vulnerability, or to request security documentation:

  • Email: tamara@flowsystem.ai
  • Phone: (843) 868-5512
  • Address: FlowSystem AI, Charleston, SC

For urgent security incidents, please email with "SECURITY INCIDENT" in the subject line.