Security

Our Security Commitment

Security is foundational to everything we do at FlowSystem AI LLC, doing business as FlowSystem AI. We protect customer data with enterprise-grade security controls, continuous monitoring, and industry best practices. Your trust is our most valuable asset, and we work every day to earn and maintain it.

Data Protection Measures

We use a combination of administrative, technical, and organizational measures intended to protect customer information. Depending on the service and vendor configuration, those measures may include:

• Encryption in transit: HTTPS or other secure transport methods where supported
• Encryption at rest: Storage protections offered by our providers where available
• Access restrictions: Limiting data access to authorized personnel and systems
• Application safeguards: Authentication, validation, and logging controls appropriate to the service

Specific technical implementations may change over time as our infrastructure and vendors evolve.

Infrastructure Security

We rely on third-party hosting and infrastructure providers and implement reasonable safeguards within the systems and services we control. Infrastructure architecture and vendors may change over time.

• Use of reputable infrastructure and software providers
• Network, application, and account-level protections as appropriate
• Ongoing review of configuration and operational practices

Access Controls

We seek to limit access to systems and data based on role, business need, and operational necessity. Depending on the service, controls may include:

• Authentication controls for administrative access
• Role- or responsibility-based permissions where practical
• Periodic review and removal of unnecessary access

Application Security

We incorporate security considerations into development and operations. Practices may include:

• Code review and testing workflows
• Dependency maintenance and updates
• Input validation and authentication controls
• Remediation of identified issues based on severity and business impact

Monitoring and Logging

We may use logging, alerting, and monitoring tools to support operations, troubleshooting, and security response. The scope of monitoring varies by system and service.

• System and application logs where available
• Operational alerts for errors or unusual activity
• Review and investigation workflows appropriate to the event

Backup and Disaster Recovery

We may use backups, redundancy, and recovery procedures to support service continuity, but backup frequency, retention, and restoration capabilities can vary by service and provider.

• Use of provider backup or redundancy features where applicable
• Recovery procedures based on system criticality
• Operational planning for service interruption scenarios

Incident Response

We maintain internal processes for evaluating, escalating, and responding to suspected security incidents. Response steps may vary based on the nature and severity of the issue.

• Internal escalation and review procedures
• Containment and remediation efforts where appropriate
• Customer or legal notifications where required by law or contract

To report a security issue, contact us immediately at legal@flowsystem.ai

Vulnerability Management

We may identify and address security issues through internal testing, vendor notices, bug reports, and operational review. Remediation timing depends on the nature of the issue and the affected systems.

• Issue intake and triage
• Patch and update management
• Prioritization based on severity and impact

Employee Security

We expect personnel with access to sensitive systems or information to follow internal confidentiality and security requirements.

• Confidentiality obligations
• Access management procedures
• Operational security expectations appropriate to role

Third-Party Security

We may use third-party vendors and service providers to operate the business and deliver services. We evaluate vendors based on business, operational, and security considerations appropriate to the relationship.

• Vendor review before or during onboarding, as appropriate
• Contractual terms where needed
• Limiting shared data to what is reasonably necessary

Vendors and subprocessors may change over time.

Physical Security

We rely in part on the physical security practices of the third-party hosting and infrastructure providers we use.

• Provider-managed facility controls
• Environmental and access protections determined by those providers
• Operational dependence on vendor infrastructure and services

Compliance and Certifications

Unless expressly stated in a separate written agreement, FlowSystem AI does not represent on this page that it has achieved any specific certification, audit opinion, or regulatory status. References to standards and laws are informational only.

• We may use providers that maintain their own certifications or attestations
• We may consider established security frameworks when designing internal practices
• Customers with specific compliance requirements should confirm them with us in writing

Customer Security Responsibilities

Security is a shared responsibility. Customers should:

• Use strong, unique passwords for FlowSystem AI accounts
• Enable multi-factor authentication when available
• Restrict account access to authorized personnel only
• Monitor account activity for suspicious behavior
• Keep contact information up-to-date for security notifications
• Report suspected security incidents immediately

Security Documentation

Enterprise customers can request additional security documentation:

• Security whitepaper and architecture diagrams
• Penetration test reports (under NDA)
• SOC 2 reports when available (under NDA)
• Completed security questionnaires
• Vendor risk assessment responses

Continuous Improvement

Security is never finished. We continuously improve through:

• Regular security assessments and audits
• Monitoring threat intelligence feeds
• Participation in security communities
• Investment in security tools and infrastructure
• Employee security training and awareness programs

Contact Us

For security questions, to report a vulnerability, or to request security documentation:

• Email: legal@flowsystem.ai
• Phone: +1 843-806-0554

For urgent security incidents, please email with "SECURITY INCIDENT" in the subject line.